Shipping and Delivery Policy

At HenzoCare, we are committed to delivering your beauty products in a timely and efficient manner. This Shipping and Delivery Policy outlines the shipping methods, costs, and timelines, as well as important information about our delivery process.

1. Shipping Methods and Costs

a. Domestic Shipping

• Standard Shipping: Nil.

Note: Shipping costs may vary based on the destination and weight of the package. Exact shipping costs will be calculated at checkout.

2. Order Processing Time

• Orders are processed within Seven business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has shipped.

3. Delivery Timeframes

• Delivery timeframes are estimates and commence from the date of shipping rather than the date of order. Delivery timeframes are to be used as a guide only and are subject to the acceptance and approval of your order.
• While we strive to deliver your order within the specified timeframe, delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

4. Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.
• If you do not receive a tracking number or need assistance tracking your order, please contact our customer service team at henzocare@gmail.com

5. Delivery Issues

a. Incorrect Shipping Address

• Please ensure that you provide the correct shipping address at checkout. HenzoCare is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

b. Lost or Stolen Packages

• HenzoCare is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your tracking information states that your package was delivered and you have not received it, please check with neighbors, family members, or your building manager.
• If you are unable to locate your package, please contact the carrier to file a claim. If you need further assistance, you can reach out to our customer service team.